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We’re excited to continue highlighting the incredible journeys of travel advisors who have been using TravelJoy’s itinerary builder, CRM, and other tools to create memorable experiences for their clients.
Today, meet Chelette Webster, the founder of Change of Pace Travels. Her love for exploration and dedication to crafting seamless, unforgettable trips has made her a standout in the world of travel advising.
Chelette’s journey as a travel advisor started with a deep love for travel. “I’ve always had a passion for discovering new places and cultures,” she says. “It just made sense to help others experience that same joy.”
Over time, Chelette realized the profound impact travel can have on people’s lives and made it her mission to facilitate those life-changing moments. That’s what led her to start Change of Pace Travels, where she focuses on curating experiences, not just trips.
Chelette has carved out a niche in planning trips that require passports, especially to all-inclusive resorts and luxurious hotels. “My clients love the ease of all-inclusive packages,” she explains, “and I enjoy creating experiences that offer both relaxation and adventure.”
With a particular focus on destinations like the Caribbean and Mexico, Chelette delivers luxury and hassle-free travel for her clients.
For Chelette, the key to her success has been building strong, trusting relationships with her clients. “Many of my bookings come from word-of-mouth recommendations,” she says.
Her personalized service sets her apart—from sending detailed itineraries and packing tips to offering custom activity suggestions. Chelette’s attention to detail and clear communication have been key to growing Change of Pace Travels.
One of Chelette’s favorite trips to plan was a 50th birthday celebration in St. Maarten. “It wasn’t just a trip—it was a milestone celebration,” she recalls.
Chelette planned every detail, from a private charter to Anguilla, decorated in pink, to a group dinner, making sure it was an unforgettable experience for her client and their closest family and friends.
She even surprised the group by joining them for part of the celebration! “It’s moments like these that remind me why I love what I do,” she says.
Chelette’s clients love her personal touch and the thoughtful details she includes in every trip. “I treat every trip as if it were my own,” she explains. She sends packing suggestions, custom itinerary recommendations, and even hidden gem restaurant suggestions to ensure her clients have a seamless, worry-free experience. It’s this level of care that has earned her glowing reviews from clients.
TravelJoy has been an essential tool in Chelette’s business. “It simplifies the entire booking process,” she says. From invoicing to itinerary building and payment reminders, TravelJoy’s itinerary builder and CRM have saved her countless hours, allowing her to focus more on her clients. “It’s truly a game changer,” she adds.
For those just starting out, Chelette’s advice is simple: build relationships. “Personalized service and trust are what will set you apart,” she says. She encourages new advisors to take time to learn their clients’ preferences and to always go above and beyond. “It’s the small touches that leave a lasting impression,” she advises.
Stay in touch with Chelette on Facebook and Instagram.
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