Mastering TravelJoy: Training resources, help and support

Whether you're just starting out with TravelJoy or looking to become an expert, we offer several resources to help you get the most out of our platform. With live webinars, weekly office hours, and a comprehensive knowledge base, TravelJoy training is designed to make your experience as smooth and successful as possible. Here’s a breakdown of the top three resources to help you master TravelJoy.

TravelJoy 101: The weekly webinar for new users

The TravelJoy 101 webinar is a live, hands-on introduction to the essentials of using our platform. Each Wednesday, we offer an in-depth overview of the features that can help you hit the ground running. You’ll learn how to:

• Create a smart proposal: Make it easy for clients to review and approve your trip proposals with an intuitive, polished layout.
• Set up group bookings: Organize group trips with a streamlined booking page, making it simple for clients to select packages, complete forms, and make payments.
• Collect payments and authorizations: Handle payments and credit card authorizations securely, all within TravelJoy.

If you’re a new user or simply need a refresher, TravelJoy 101 is the perfect starting point. Join this week's TravelJoy 101 webinar to get a hands-on overview of everything you need to begin using TravelJoy with confidence.

TravelJoy Office Hours: Personalized Q&A sessions

Need help with something specific? TravelJoy Office Hours is a live Q&A session designed for advisors who have questions about advanced features or unique use cases. Join us on Thursdays for a 30-minute session where we go over your questions one by one. From feature overviews to workflow troubleshooting, we’re here to turn you into a TravelJoy expert.

Bring your questions and let’s dive into the areas you want to understand better. Whether you’re looking to streamline your processes or make the most of TravelJoy’s features, Office Hours is your opportunity to get personalized guidance from our support team.

Live Chat: Real-time support at your fingertips

For those times when you need immediate assistance, Live Chat is available directly within your TravelJoy account during business hours. With Live Chat, you can connect with our Joymaker team for real-time, 1:1 help on any TravelJoy-related questions or issues.

Live Chat is ideal for travel advisors who are actively working on something in TravelJoy and need quick answers to keep moving forward.

TravelJoy Help Center & FAQ: Online support for all things TravelJoy

For quick answers and step-by-step guides, the TravelJoy Help Center & FAQ is available anytime. Accessible through your TravelJoy account, this resource covers all of our features in detail. From "how-to" instructions on creating invoices to managing group bookings, the Help Center provides support through:

• Comprehensive articles: Explore detailed articles on every TravelJoy feature, each with step-by-step instructions and screenshots.
• How-to guides: Learn how to complete essential tasks like creating proposals, collecting payments, and customizing itineraries.
• FAQ section: Get answers to common questions about TravelJoy’s functionality and features.

This self-service option is ideal for users who prefer learning at their own pace. Simply search for your question, and you’ll find guides to help you resolve issues quickly.

Why TravelJoy training matters

Investing time in TravelJoy training can make a significant difference in your business. By understanding how to leverage our platform’s features, you’ll be able to:

• Save time: With tools that handle invoicing, group bookings, and payments, you’ll save time and reduce manual work.
• Look professional: Knowing how to create polished proposals and manage client interactions directly within TravelJoy allows you to deliver a seamless and professional experience.
• Maximize TravelJoy’s capabilities: Whether through the weekly webinar, Office Hours, or the Knowledge Base, our training resources empower you to use TravelJoy to its fullest potential.

Get started with TravelJoy training today

No matter where you are in your TravelJoy journey, our training resources are here to support you. Sign up for our next TravelJoy 101 webinar, join us for Office Hours, or explore the Knowledge Base in your account. By making the most of these resources, you’ll be well on your way to becoming a TravelJoy expert.

Ready to dive into TravelJoy? Start a 7-day free trial today.